Tuesday, May 10, 2011

Delores from 7-Eleven

It can become easy for concepts to become abstract when we are studying it in class, especially when studying in Maastricht where the focus is on the text and readings so much of the time. Sometimes, it's great to see examples at work, like what we see here in Delores. Customer relationships at the core of service!

I thought it would be good to share this article too by the Harvard Business Review, where I got this video from...

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